FAQs
What does Ezomi Concierge do?
Ezomi Concierge curates luxury-style travel and lifestyle experiences that feel calm and seamless. We offer two core services: downloadable itineraries for self-guided planners, and full concierge packages for travellers who want expert coordination.
What counts as a “reservation” in a concierge package?
Any single confirmed arrangement — such as a restaurant or nightlife reservation, airport transfer, car + driver, glam or spa appointment, day trip, photographer session, or villa/short-let reservation
How are itineraries delivered?
Once payment is complete, you’ll receive an automatic email with a secure download link to your Ezomi itinerary — no waiting or manual fulfilment required.
Can I get a refund or exchange?
Downloadable itineraries are final sale — no refunds or exchanges. Concierge package clients may switch between package tiers after purchase, but refunds are not offered.
How does Ezomi ensure safety and quality?
Every vendor in our network — from drivers to villas and glam squads — is vetted for professionalism, reliability, and discretion. Our team only recommends partners we’d trust for ourselves.
Can Ezomi help with last-minute requests?
Yes, depending on availability. A rush fee may apply for reservations requested within 48 hours of travel.
Where is Ezomi based?
We operate globally with roots in Lagos and Orlando, serving clients around the world through digital coordination.
How can I reach you?
Email info@ezomi.co for inquiries or use the contact form on our website. Concierge clients receive a dedicated WhatsApp line once their booking is confirmed.